Shipping policy

Shipping Process: Orders are processed and shipped within a specified timeframe. We provide tracking information for all shipments. Delays may occur and OrchidBox is not responsible for any delays that happen upstream the supply chain. Delivery times may vary based on location, products, and shipping method. Unless specified, order processing times are approximately 4-8 weeks.

Delivery Times: Delivery times may vary based on your location and the shipping method selected. OrchidBox is not responsible for delays caused by shipping carriers.

Shipping Cost: For wholesale orders, shipping costs cannot be automatically calculated at checkout. At the time of checkout, a placeholder line item will be shown with the note: "Shipping Cost Will Be Billed Separately After Submission." Once the order is placed, we will manually calculate shipping costs and provide an invoice for the shipping balance within 2-3 days.

Orders will not be shipped until the shipping invoice is paid. If you have specific shipping requirements or carrier preferences, please contact us at the time of order submission.